Parents

You are here

The Mail Center is ready to get your packages to your student in a speedy and efficient manner.

If you have questions or need information not covered in the FAQ's below, please contact us at: mailcenter@lehigh.edu. We will work to answer your inquiry as quickly as possible. In order for us to get you an answer quickly, please include the following in your inquiry:

  • Your Student's Name
  • Student's Mailbox Number (if you know it)
  • A description of the issue/question - if package related, please include a tracking number/carrier if you know it
  • Your preferred contact info - how would you like us to reply, phone or email?

We know getting packages and mail to your student is important - whether that packages is a forgotten item from home or a care package for a home-sick student. We'll do everything we can to get it in their hands asap. 

FAQ's

When can I start sending packages/mail to campus at the start of the new school year?

For the 2021-22 academic year, the Mail Center will begin accepting student packages on August 1, 2021. Please write "FYS" on the package to identify it as a first-year student package.

In mid-August, your student will receive a letter mailed home with their mailbox number. This mailbox number will be theirs until they graduate and may be used regardless of whether they live on-campus or off.

Where does my student pick-up their packages/mail?

The packages will not be delivered to dorm rooms. Packages must be picked up in the Mail Center OR at a designated package locker if your student lives in Hitch, Maida, or Singleton House.

Upon receiving a package or mail at the Mail Center, your student will recieve an email notification letting them know there is a package/mail waiting for them at either the Mail Center or the package lockers. The email will include any additional instructions for pick-up.

When can my student pick-up their package/mail?

The Mail Center is open for package/mail pick-up...

Monday - Friday: 8 am - 5 pm

Saturday: 10 am - 2 pm 

*Please note that our shipping registers close 15 minutes before end of business day*

Package lockers are accessible 24/7.

What address should I send my student's packages/mail to?

First students receive their mailbox numbers in early August via a letter home. Your mailbox number is yours to utilize regardless of living location AND will remain your mailbox until you graduate. 

Below is a sample of how to format your address on packages and mail.

Student's Name

Lehigh University

Box #### (your mailbox number)

4 Farrington Square

Bethlehem, PA 18015

It is important that you DO NOT put P.O. before the box number. This will redirect all mail to the local post office, not Lehigh University.

How do my students pick-up packages from the lockers located in Hitch House?

Package pick-up lockers have been installed on the 4th floor of Hitch House for Hitch, Maida, and Singelton House residents. 

Pick-Up Instructions and Process:

  • Your package will arrive first at the Lehigh University Mail Center in Farrington Square.
  • Provided a locker space is available, your package will be rerouted to the package lockers on the 4th floor of Hitch House.
  • You will receive TWO email notifications:
    • Notification that your package has been scanned into the Mail Center.
    • Notification that your package has been placed in the package lockers for pick-up. This second email will contain a barcode which you will use to retrieve your package. 
  • At the lockers, please scan your barcode using the locker’s barcode scanner on the kiosk.
  • The locker containing your package will automatically open. Please retrieve your own package and do not share your barcode.  
  • Please pick your package up promptly to free a space for the next student. 
Where should Southside Commons residents get their packages/mail?

All undergraduates are assigned mailboxes at the Mail Center, regardless of where they live.  If you choose to send mail and packages to the Mail Center, make sure you use the 4 Farrington Square address and their mailbox number. Students that live in Southside Commons also have access to a mailroom inside of building. To have packages delivered directly to Southside Commons, please use their Southside Commons address.

Are there limitations on package weight/size?

The Mail Center does not accept packages weighing more than 70 lbs. Packages over 70 lbs. are delivered to Building J at the Mountaintop Campus. At that point, it will be rerouted down to the Mail Center. For more information on size restrictions and weight of parcels, please check your preferred carrier's website. 

What are the Covid-19 safety procedures in place at the Mail Center?

In addition to mask requirements for staff and Mail Center visitors, we have plastic partitians in place at the counters and hand sanitizer available in multiple locations. We are currently allowing no more than 3 customers in the Mail Center at one time.

Procedure – Package and Mail Pick-Up

  1. Please swipe your ID cards at the kiosks.
  2. Please proceed to the designated waiting area for packages - maintaing social distance from other students waiting.
  3. The staff will bring packages to the counter and ask to see the your ID. The staff will then give you your package.

Retail Shipping

  1. Retail customers will be asked to place mail or packages on the scale and then step back behind the green line on the floor.
  2. If the customer needs to provide shipping address information, they will fill out a form on the far counter and then give the form to the staff member.
  3. The staff member will then process the mailing label and ask the customer to complete payment.